1. Introduction

At Saroki, we are committed to providing exceptional silver jewellery that meets the highest standards of quality, ethics, and sustainability. This document outlines our terms of sale, return procedures, and the legal obligations of both the company and the customer. By purchasing our products, customers agree to the terms and conditions listed here.

2. Legal Compliance

Saroki strictly adheres to all Indian laws and international standards to protect our customers and business.

• BIS Hallmarking: All silver jewellery sold by Saroki is BIS-certified to ensure it meets the 92.5% sterling silver purity requirement.
• Consumer Protection Act: Saroki complies with The Consumer Protection Act, 2019 and other relevant laws to ensure consumer rights and product quality.
• GST Compliance: Saroki ensures that all sales transactions are GST-compliant, and taxes are duly remitted.

3. Ethical Sourcing & Sustainability

Saroki is committed to ethical sourcing, fair trade, and environmental sustainability.

• Fair Trade Practices: We ensure fair wages, safe working conditions, and the ethical sourcing of materials for our jewellery.
• Sustainable Operations: Saroki uses recycled silver and employs eco-friendly packaging to minimize its environmental impact.

4. Product Quality & Transparency

Saroki guarantees the authenticity and quality of its products.

• Honest Product Descriptions: All products are described with complete transparency regarding materials, design, and care instructions.
• Manufacturing Defects: Any product found to have manufacturing defects will be repaired or replaced at no costto the customer.

5. Return and Refund Policy

To maintain fairness and transparency, the following return policy applies:

5.1. Return Conditions

• 7-Day Return Window: Returns are accepted within 7 days of receiving the product, provided the item is unused, undamaged, and in its original packaging.
• Mandatory Unboxing Video: A mandatory unboxing video must be submitted with the return request. The unboxing video must meet the following criteria:
• Filmed at the time of unboxing.
• Clearly show the product and the original packaging.
• Must be unmodified and unedited.
• Failure to submit a valid unboxing video will result in automatic rejection of the return request. No exceptions.

5.2. Return Eligibility

• Manufacturing Defects: Returns are accepted only if the product has a genuine manufacturing defect, such as:
• Broken or loose clasps or links.
• Misaligned gemstone settings.
• Faulty stitching or design flaws.
• Damage Not Covered: Returns will not be accepted for products that show signs of wear and tear, misuse, chemical exposure, or accidental damage.

5.3. Refund Process

• Refund Method: Refunds will be processed to the original payment method within 7-10 business days after the return is approved.
• Inspection: All returned products will undergo a detailed inspection to confirm that they meet the return eligibility criteria. If items are found to be damaged, altered, or misused, the return will be rejected, and the item will be returned to the customer.

5.4. Exchange Policy

• Eligible Products: Products that qualify for return can be exchanged for another item of equal or higher value. Price differences must be paid by the customer.
• Non-Exchangeable Products: Customized or personalized products are non-exchangeable unless found to be defective.

5.5. Return Abuse Prevention

• Excessive Returns: Customers who return more than 3 items per year or repeatedly purchase low-cost items with the intent to return them will be flagged. Saroki reserves the right to limit or restrict returns for customers who show patterns of excessive returns.
• Return Monitoring: Saroki uses a system to monitor returns and prevent abuse. Customers who habitually misuse the return policy will be restricted from future returns, and their account may be suspended for violating this policy.

6. Fraudulent Claims

Saroki does not tolerate fraudulent activity and has clear policies in place to protect the brand and its customers.

• Fraudulent Claims: Customers who submit false return claims, such as altered or misleading unboxing videos, will face the following consequences:
• Account Suspension: The customer's account will be suspended, and they will be prohibited from making future purchases or returns.
• Legal Action: Saroki will pursue legal action against fraudulent claims, including civil lawsuits for defamation, fraud, and the recovery of damages caused by fraudulent activity.
• Proof of Fraud: Saroki reserves the right to thoroughly investigate suspicious return claims and take legal action against any fraudulent activity.

7. Legal Protection and Defamation Prevention

Saroki has strong legal measures in place to protect its reputation, intellectual property, and brand integrity.

• Defamation: Any individual or entity that makes false or defamatory statements about Saroki, its products, or its services, whether in reviews, social media, or public forums, will face legal action for defamation and damages.
• Counterfeit Products: Saroki actively monitors and takes swift legal action against anyone selling counterfeit or imitation products bearing the Saroki name. Violators will be subject to criminal and civil legal action to protect Saroki's intellectual property.

8. Dispute Resolution

In case of disputes, Saroki ensures fair and impartial resolution procedures:

• Arbitration: All disputes arising from this policy will be resolved through mandatory arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996. Court litigation is only permitted if agreed upon by both parties after arbitration.
• Jurisdiction: For international customers, disputes will be governed by Indian law, with India as the jurisdiction unless otherwise mutually agreed.

9. Intellectual Property Protection

Saroki's intellectual property is legally protected to prevent misuse and imitation:

• Trademarks: All Saroki trademarks, logos, and designs are protected by law. Any unauthorized use will result in legal action.
• Design Patents: All original jewellery designs are patented, and any attempt to copy or reproduce these designs without permission will be met with immediate legal action.

10. Corporate Social Responsibility (CSR)

Saroki is committed to improving society and the environment through various initiatives:

• Supporting Local Artisans: Saroki partners with local artisans to create fair-wage employment and sustainable livelihoods.
• Environmental Impact: Saroki is committed to using eco-friendly materials and packaging, reducing waste, and contributing to a more sustainable future.

Key Updates & Fixes:

1. Mandatory Unboxing Video: The unboxing video requirement is non-negotiable. Failure to comply results in automatic rejection of return requests. No exceptions.
2. Clear Return Conditions: Manufacturing defects and damage caused by misuse are clearly defined to avoid misuse of the return policy.
3. Fraudulent Claims: Customers submitting fraudulent claims will face account suspension and legal action.
4. Return Abuse Prevention: We have implemented a system to monitor and restrict excessive returns, protecting the brand from return abuse.
5. Defamation & Legal Protection: Strong legal language is included to prevent defamation and counterfeit sales, ensuring swift legal recourse when necessary.